Last updated: September 2026

 

Your privacy is important to me. This Privacy Policy explains how Ema Filakovic RP (“I,” “me,” or “my”) collects, uses, and protects personal information when you visit this website or contact my practice.

 

1. Information I Collect

 

I may collect personal information that you voluntarily provide, including:

 

- Your name

- Email address

- Phone number

- Information you provide when contacting me through the website

- Information you provide when subscribing to my newsletter

 

I ask that you do not include sensitive or detailed personal health information in website contact forms or email messages. These methods may not be appropriate for sharing confidential clinical information.

 

The website may also automatically collect limited technical information, such as your IP address, browser type, device information, and pages visited, depending on the analytics and website services used.

 

2. How I Use Your Information

 

I may use personal information to:

 

- Respond to inquiries and requests

- Communicate with you about my services

- Schedule or facilitate appointments

- Send newsletters or other communications you have requested

- Maintain and improve my website

- Understand website usage and improve the user experience

- Meet legal, regulatory, or professional obligations

 

I will only collect, use, or disclose personal information for purposes that are appropriate and reasonably necessary in the circumstances. Canadian privacy principles generally require organizations to identify the purposes for collection and limit the collection, use, and disclosure of personal information accordingly. (Office of the Privacy Commissioner)

 

3. Newsletter

 

If you choose to subscribe to my newsletter, I will use your email address to send you the communications you requested.

 

You can unsubscribe at any time by using the unsubscribe link included in the newsletter or by contacting me directly.

 

4. Website Forms

 

If you contact me through a website form, the information you provide will be used to respond to your inquiry.

 

Please do not use the website contact form to share detailed information about your mental health, diagnosis, treatment, trauma, or other highly sensitive personal information.

 

If you are seeking therapy, I will provide appropriate information about how confidential clinical information should be communicated.

 

5. Cookies and Analytics

 

This website may use cookies or similar technologies to help the website function and, where applicable, to understand how visitors use the website.

 

I may use third-party services such as Google Analytics / Wix for this purpose.

 

These services may collect information such as your IP address, device type, browser, pages visited, and general website usage information.

 

You can adjust your browser settings to limit or block cookies. If you use analytics or other tracking technologies, the specific services used by this website will be identified here.

 

6. Third-Party Service Providers

 

I may use trusted third-party service providers to operate my website, manage newsletters, schedule appointments, process forms, host information, or provide other services necessary to operate my practice.

 

Where personal information is provided to a service provider, I take reasonable steps to ensure that the information is handled appropriately and protected against unauthorized access, use, disclosure, or loss.

 

7. Personal Health Information

 

Information collected in the course of providing therapy services may include personal health information and is subject to applicable privacy laws and professional obligations.

 

For Ontario practices subject to the Personal Health Information Protection Act (PHIPA), additional requirements apply to the collection, use, disclosure, safeguarding, and access to personal health information. (IPC Ontario)

 

This website Privacy Policy should not be interpreted as replacing the privacy practices and notices that apply to your clinical records.

 

8. How I Protect Your Information

 

I take reasonable steps to protect personal information against loss, theft, unauthorized access, use, disclosure, copying, or modification.

 

The safeguards used will depend on the type and sensitivity of the information.

 

However, no method of transmission or electronic storage can be guaranteed to be completely secure.

 

9. How Long I Keep Information

 

I retain personal information only for as long as reasonably necessary to fulfill the purposes for which it was collected, or as required by applicable legal, regulatory, professional, or record-retention requirements.

 

10. Access and Correction

 

You may request access to personal information I hold about you and, where appropriate, request that inaccurate or incomplete information be corrected.

 

To make a privacy-related request, please contact me using the information below.

 

11. Privacy Questions or Concerns

 

If you have questions about this Privacy Policy or how your personal information is handled, please contact:

 

Ema Filakovic RP

ema.filakovic@outlook.com

 

I will make reasonable efforts to respond to privacy questions and concerns and to address complaints about the handling of personal information.

 

12. Changes to This Privacy Policy

 

I may update this Privacy Policy from time to time to reflect changes in my practices, technology, legal requirements, or services.

 

The updated version will be posted on this website with a revised “Last updated” date.